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Futures FAQs

What Is the Cancellation and Refund Policy?

last update: October 6, 2026

Refunds for Evaluation Programs:

  • Within 5 days of purchase and no transactions made: Refund available.
  • More than 5 days after purchase: Refunds are issued only in Hub Credits.

Black Arrow Pro: Non-refundable, regardless of trading activity.
Refund Processing: Refunds are processed via your original payment method within 5 to 7 business days.

For a specific refund request, please reach out to help@the5ers.com

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