Futures FAQs

What Is the Cancellation and Refund Policy?

last update: August 10, 2026

Evaluation Programs: Refund available only if no trades have been placed within 14 days of purchase.
Black Arrow Pro: Non-refundable, regardless of trading activity.
Refund Processing: Refunds are processed via your original payment method within 5 to 7 business days.

For a specific refund request, please reach out to help@the5ers.com

Was this article helpful?